ServiceNow System Administrator from Zero to Hero
Completed by Loay Saleem
April 26, 2026
5 hours (approximately)
Loay Saleem's account is verified. Coursera certifies their successful completion of ServiceNow System Administrator from Zero to Hero
What you will learn
Identify key components of the ServiceNow platform and its user interface.
Explain the purpose of user roles, groups, and access control within ServiceNow.
Configure and manage ServiceNow instances, users, and groups in real-world scenarios.
Assess the effectiveness of implemented SLAs, ACLs, and reports in managing IT services.
Skills you will gain
- Category: Data Security
- Category: System Configuration
- Category: Email Automation
- Category: Service Level
- Category: Enterprise Application Management
- Category: Service Management
- Category: Content Management
- Category: Business Process Automation
- Category: Security Controls
- Category: Scripting
- Category: User Provisioning
- Category: Role-Based Access Control (RBAC)
