GenAI for Customer Service Representatives
Completed by Mara Szynawa
November 2, 2025
2 hours (approximately)
Mara Szynawa's account is verified. Coursera certifies their successful completion of GenAI for Customer Service Representatives
What you will learn
Understand what Generative AI (GenAI) is and its potential in customer service.
Examine real-world applications of GenAI for streamlining service workflows and driving innovation.
Compare the risks, challenges, and ethical implications of using GenAI in customer service.
Skills you will gain
- Category: Customer Service
- Category: AI Integrations
- Category: LLM Application
- Category: User Feedback
- Category: Responsible AI
- Category: Customer Analysis
- Category: AI Personalization
- Category: Personalized Service
- Category: Customer experience improvement
- Category: Data Ethics
- Category: Generative AI
