Introduction to Continuous Improvement Process
Completed by Sanjeev Patil
January 31, 2026
11 hours (approximately)
Sanjeev Patil's account is verified. Coursera certifies their successful completion of Introduction to Continuous Improvement Process
What you will learn
Explain the core principles of quality improvement and management and their relevance across industries.
Apply tools such as the PDCA cycle and SPC to real-world quality improvement initiatives.
Implement ISO 9000 series standards to establish effective quality management systems.
Evaluate customer feedback and transform it into strategies that enhance satisfaction and quality performance.
Skills you will gain
- Category: Product Quality (QA/QC)
- Category: Quality Assessment
- Category: Customer Insights
- Category: Customer experience improvement
- Category: ISO 9000 Series
- Category: Customer Engagement
- Category: Statistical Process Controls
- Category: Customer experience strategy (CX)
- Category: Quality Management Systems
- Category: Continuous Quality Improvement (CQI)
- Category: Service Improvement
- Category: User Feedback
