Introduction to Continuous Improvement Process
Completed by Michele Duff
December 4, 2025
11 hours (approximately)
Michele Duff's account is verified. Coursera certifies their successful completion of Introduction to Continuous Improvement Process
What you will learn
Explain the core principles of quality improvement and management and their relevance across industries.
Apply tools such as the PDCA cycle and SPC to real-world quality improvement initiatives.
Implement ISO 9000 series standards to establish effective quality management systems.
Evaluate customer feedback and transform it into strategies that enhance satisfaction and quality performance.
Skills you will gain
- Category: Quality Control
- Category: Quality Management
- Category: Continuous Quality Improvement (CQI)
- Category: User Feedback
- Category: Service Improvement
- Category: Process Improvement
- Category: Customer Insights
- Category: Quality Monitoring
- Category: Customer Engagement
- Category: Statistical Process Controls
- Category: Customer experience improvement
- Category: ISO 9000 Series
