Delivering Bad News to Customers
Completed by Mauricio Mellado
November 26, 2025
3 hours (approximately)
Mauricio Mellado's account is verified. Coursera certifies their successful completion of Delivering Bad News to Customers
What you will learn
Develop strategies for delivering difficult news while maintaining empathy.
Master handling diverse customer reactions and emotional responses effectively.
Learn how to choose the best communication medium for delivering bad news.
Gain skills in maintaining professionalism and poise in high-pressure situations.
Skills you will gain
- Category: Solution Delivery
- Category: Strategic Communication
- Category: Interpersonal Communications
- Category: Compassion
- Category: Customer Communications Management
- Category: Customer Relationship Management
- Category: Communication Strategies
- Category: Service Recovery
- Category: Action Oriented
- Category: Emotional Intelligence
- Category: Business Communication
- Category: Professional Development
