Customer Service
Completed by Cecil Sibanda
May 18, 2026
7 hours (approximately)
Cecil Sibanda's account is verified. Coursera certifies their successful completion of Customer Service
What you will learn
Apply active listening and emotional support techniques to create positive first impressions during face-to-face interactions.
Implement best practices across remote communication channels, including phone, email, live chat, and social media.
Manage difficult or angry customers and execute the service recovery process to turn complaints into customer loyalty.
Learn by doing. Perform guided, step-by-step hands-on activities on your own computer.
Skills you will gain
- Category: Communication
- Category: Customer Relationship Building
- Category: Customer Complaint Resolution
- Category: Communication Strategies
- Category: Brand Loyalty
- Category: Greeting Customers
- Category: Customer Service
- Category: Customer experience improvement
- Category: Service Recovery
- Category: Customer and Client Support
- Category: Crisis Intervention
- Category: Conflict Management
