Handling Difficult Conversations
Completed by Chris Johnson
March 24, 2025
2 hours (approximately)
Chris Johnson's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Conflict Management
- Category: Empathy
- Category: Team Performance Management
- Category: Assertiveness
- Category: Verbal Communication Skills
- Category: Communication Strategies
- Category: Emotional Intelligence
- Category: Discussion Facilitation
- Category: Interpersonal Communications
- Category: People Management
- Category: Communication
- Category: De-escalation Techniques
