Manage Abrasive Workplace Behavior With Backbone
Completed by Dr. Patricia Gonzalez
September 2, 2025
3 hours (approximately)
Dr. Patricia Gonzalez 's account is verified. Coursera certifies their successful completion of Manage Abrasive Workplace Behavior With Backbone
What you will learn
Identify abrasive workplace behavior (otherwise known as unacceptable conduct).
Motivate employees to correct abrasive behavior through Courageous Conduct Intervention®.
Learn how to intervene even if you haven’t directly observed the abrasive behavior.
Deal with defensiveness confidently and with compassion.
Skills you will gain
- Category: Business Leadership
- Category: Conflict Management
- Category: Employee Engagement
- Category: Emotional Intelligence
- Category: Overcoming Objections
- Category: Composure
- Category: Disciplinary Procedures
- Category: Self-Awareness
- Category: Workplace Bullying Intervention
- Category: Employee Performance Management
- Category: Human Resource Strategy
- Category: Leadership and Management
