Mastering Total Quality Management: Analyze, Apply & Improve
Completed by Adam Utley
August 27, 2026
6 hours (approximately)
Adam Utley's account is verified. Coursera certifies their successful completion of Mastering Total Quality Management: Analyze, Apply & Improve
What you will learn
Analyze the evolution, principles, and philosophies of Total Quality Management.
Apply TQM frameworks to measure quality, customer satisfaction, and improvement.
Evaluate case studies to implement evidence-based, sustainable TQM practices.
Skills you will gain
- Category: Decision Making
- Category: Quality Management Systems
- Category: Culture
- Category: Team Oriented
- Category: Organizational Development
- Category: Organizational Change
- Category: Process Improvement
- Category: Quality Assessment
- Category: Quality Improvement
- Category: Continuous Improvement Process
- Category: Cost Management
- Category: Operational Excellence

