Customer Experience in Telecommunication
Completed by Lahcen DADDA
February 5, 2026
6 hours (approximately)
Lahcen DADDA's account is verified. Coursera certifies their successful completion of Customer Experience in Telecommunication
What you will learn
Understand AI Applications in Telecom Experience: Explore how AI supports customer engagement, personalization, and telecom service workflows.
Evaluate Telecom Customer Analytics Tools: Assess AI tools that improve customer insights, experience tracking, and engagement efficiency.
Strengthen Customer Experience Strategies: Apply AI-supported approaches to improve retention, personalization quality, and service planning.
Implement AI-Driven Telecom Workflows: Identify and apply AI opportunities that improve customer satisfaction and service performance.
Skills you will gain
- Category: Customer Service
- Category: Customer Engagement
- Category: Customer Retention
- Category: Customer Insights
- Category: Driving engagement
- Category: Predictive Modeling
- Category: Personalized Service
- Category: Customer Analysis
- Category: Customer experience strategy (CX)
- Category: Continuous Monitoring
- Category: AI Personalization
- Category: Operational Efficiency
