Handling Difficult Conversations
Completed by Duong NGUYEN CHIEU
June 16, 2025
2 hours (approximately)
Duong NGUYEN CHIEU's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Verbal Communication Skills
- Category: Empathy
- Category: Conflict Management
- Category: Interpersonal Communications
- Category: People Management
- Category: Communication
- Category: Leadership and Management
- Category: Leadership
- Category: Leadership Development
- Category: De-escalation Techniques
- Category: Discussion Facilitation
- Category: Team Performance Management
