Social Listening
Completed by Hansen Gandhi
June 11, 2026
1 hours (approximately)
Hansen Gandhi's account is verified. Coursera certifies their successful completion of Social Listening
What you will learn
Describe the role of social listening in customer engagement
List various social listening tools and their uses
Develop effective social listening strategies
Apply social listening strategies to real-world scenarios
Skills you will gain
- Category: Continuous Monitoring
- Category: Market Trend
- Category: Business Strategy
- Category: Digital Marketing Tools
- Category: Strategic Decision-Making
- Category: Social Media Marketing
- Category: Customer Engagement
- Category: Analytical Skills
- Category: Social Media Strategy
- Category: Strategic Thinking
- Category: Social Media Management
- Category: Case Studies
