Customer Relationship Management with Case Study
Completed by SHAMSAN MOHAMMED MAHYOUB ISMAIL
December 22, 2025
6 hours (approximately)
SHAMSAN MOHAMMED MAHYOUB ISMAIL's account is verified. Coursera certifies their successful completion of Customer Relationship Management with Case Study
What you will learn
Analyze CRM strategies using PESTLE and SWOT.
Apply automation tools to enhance customer engagement.
Design CRM frameworks aligned with business goals.
Skills you will gain
- Category: Customer Analysis
- Category: Analysis
- Category: Customer Relationship Building
- Category: Organizational Strategy
- Category: Case Studies
- Category: Customer Relationship Management
- Category: Customer experience improvement
- Category: Operational Analysis
- Category: Spatial Data Analysis
- Category: Customer Relationship Management (CRM) Software
- Category: Auditing
- Category: Market Analysis
