Professional Skills: Managing Conflict
Completed by kanhchana leng
April 7, 2026
4 hours (approximately)
kanhchana leng's account is verified. Coursera certifies their successful completion of Professional Skills: Managing Conflict
What you will learn
Identify and understand different conflict mindsets and their underlying causes.
Apply effective strategies for managing conflict in face-to-face interactions.
Develop techniques for resolving disagreements efficiently via email and phone.
Skills you will gain
- Category: Empathy
- Category: Concision
- Category: Verbal Communication Skills
- Category: Interpersonal Communications
- Category: De-escalation Techniques
- Category: Communication
- Category: Conflict Management
- Category: Writing
- Category: Emotional Intelligence
- Category: Communication Strategies
- Category: Composure
