GenAI for Customer Insights
Completed by Robert Lucente
April 10, 2026
2 hours (approximately)
Robert Lucente's account is verified. Coursera certifies their successful completion of GenAI for Customer Insights
What you will learn
Describe the role of Generative AI in transforming customer insights.
Use Gen AI to collect and analyze customer feedback.
Explain how AI can segment customers and predict trends based on behavior.
Apply AI-driven insights to improve customer experience and business strategies.
Skills you will gain
- Category: Business Intelligence
- Category: Customer Engagement
- Category: Customer experience strategy (CX)
- Category: AI Personalization
- Category: Generative AI
- Category: User Feedback
- Category: Artificial Intelligence
- Category: Customer Analysis
- Category: Customer experience improvement
- Category: Data-Driven Decision-Making
- Category: Customer Insights
- Category: Data Analysis
