Customer Service
Completed by Cherish Bowen
May 10, 2026
8 hours (approximately)
Cherish Bowen's account is verified. Coursera certifies their successful completion of Customer Service
What you will learn
You will explore the background and techniques of customer interactions.
Skills you will gain
- Category: Communication Strategies
- Category: Customer Support
- Category: Conflict Management
- Category: Customer Engagement
- Category: Crisis Intervention
- Category: Personalized Service
- Category: Customer Retention
- Category: Friendliness
- Category: Customer Service
- Category: Customer and Client Support
- Category: Brand Loyalty
- Category: Customer Analysis
