Practice Empathic Feedback
Completed by Anna Iwanuch
April 21, 2026
1 hours (approximately)
Anna Iwanuch's account is verified. Coursera certifies their successful completion of Practice Empathic Feedback
What you will learn
Apply empathic communication principles to improve feedback outcomes.
Apply the SBI (Situation-Behavior-Impact) model to deliver constructive feedback.
Use AI to draft and refine SBI-formatted feedback messages while analyzing tone and language.
Skills you will gain
- Category: Communication Strategies
- Category: Performance Management
- Category: Trustworthiness
- Category: ChatGPT
- Category: Data Modeling
- Category: AI Personalization
- Category: Team Building
- Category: Empathy & Emotional Intelligence
- Category: Emotional Intelligence
- Category: Constructive Feedback
- Category: AI literacy
- Category: Anthropic Claude
