AI for Customer Experience with Chatbots and Analytics
Completed by Jonathan Michael Schmidt
April 15, 2026
3 hours (approximately)
Jonathan Michael Schmidt's account is verified. Coursera certifies their successful completion of AI for Customer Experience with Chatbots and Analytics
What you will learn
Identify the potential applications of AI technologies in enhancing customer experience.
Analyze the impact of personalization, chatbots, and predictive analytics on customer engagement.
Design and implement AI-driven strategies for improving customer interactions using tools like Perplexity AI, Claude, and Google Gemini GEM.
Evaluate ethical considerations and construct guidelines for responsible AI adoption in customer experience initiatives.
Skills you will gain
- Category: Customer Service
- Category: Brand Loyalty
- Category: Google Gemini
- Category: Customer Engagement
- Category: Driving engagement
- Category: Generative AI
- Category: Predictive Analytics
- Category: Customer experience improvement
- Category: Agentic Workflows
- Category: Customer Insights
- Category: Customer experience strategy (CX)
- Category: Data-Driven Decision-Making
