GenAI for Customer Communication
Completed by Sarnali Basak
September 26, 2025
3 hours (approximately)
Sarnali Basak's account is verified. Coursera certifies their successful completion of GenAI for Customer Communication
What you will learn
Analyse key concepts and benefits of AI in customer communication.
Identify cutting edge techniques for AI-driven personalization.
Apply AI tools to enhance customer feedback analysis and journey mapping.
Skills you will gain
- Category: Customer experience improvement
- Category: Personalized Service
- Category: Customer Retention
- Category: Customer Service
- Category: Automation
- Category: Predictive Analytics
- Category: Generative AI
- Category: Data-Driven Decision-Making
- Category: AI Enablement
- Category: User Feedback
- Category: Customer Communications Management
- Category: AI Personalization
