GenAI for Customer Communication
Completed by Sarnali Basak
September 26, 2025
3 hours (approximately)
Sarnali Basak's account is verified. Coursera certifies their successful completion of GenAI for Customer Communication
What you will learn
Analyse key concepts and benefits of AI in customer communication.
Identify cutting edge techniques for AI-driven personalization.
Apply AI tools to enhance customer feedback analysis and journey mapping.
Skills you will gain
- Category: User Feedback
- Category: Customer Communications Management
- Category: Generative AI
- Category: AI Enablement
- Category: Customer experience improvement
- Category: Analytics
- Category: Customer Retention
- Category: Customer Insights
- Category: Business Analytics
- Category: Customer Service
- Category: AI Personalization
- Category: Personalized Service
