Community Moderation and Conflict Resolution
Completed by Bianca Wyler
September 1, 2026
24 hours (approximately)
Bianca Wyler's account is verified. Coursera certifies their successful completion of Community Moderation and Conflict Resolution
What you will learn
Create and apply community guidelines that promote safe, inclusive interactions
Moderate online communities using structured, consistent, and fair practices
Resolve conflicts and manage sensitive situations with confidence and professionalism
Use AI tools to assist moderation, identify issues, and improve community safety
Skills you will gain
- Category: Policy Development
- Category: AI Integrations
- Category: Ethical Standards And Conduct
- Category: Incident Management
- Category: De-escalation Techniques
- Category: Discussion Facilitation
- Category: Crisis Intervention
- Category: Diversity Equity and Inclusion Initiatives
- Category: Continuous Monitoring
- Category: Community Development
- Category: Behavior Management
- Category: AI literacy
