AI for Customer Experience with Chatbots and Analytics
Completed by Cai Jing Lee
February 10, 2026
3 hours (approximately)
Cai Jing Lee's account is verified. Coursera certifies their successful completion of AI for Customer Experience with Chatbots and Analytics
What you will learn
Identify the potential applications of AI technologies in enhancing customer experience.
Analyze the impact of personalization, chatbots, and predictive analytics on customer engagement.
Design and implement AI-driven strategies for improving customer interactions using tools like Perplexity AI, Claude, and Google Gemini GEM.
Evaluate ethical considerations and construct guidelines for responsible AI adoption in customer experience initiatives.
Skills you will gain
- Category: Brand Loyalty
- Category: Data-Driven Decision-Making
- Category: Customer Service
- Category: Customer experience improvement
- Category: Agentic Workflows
- Category: Driving engagement
- Category: Responsible AI
- Category: Customer Analysis
- Category: Predictive Analytics
- Category: Generative AI
- Category: Google Gemini
- Category: Customer Engagement
