Mastering Customer Success
Completed by Meagan Hopkins
March 20, 2026
14 hours (approximately)
Meagan Hopkins's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer experience improvement
- Category: Performance Metric
- Category: Customer Service
- Category: Customer Success Management
- Category: Business Metrics
- Category: Product Knowledge
- Category: Account Strategy
- Category: Customer Relationship Management
- Category: Customer Insights
- Category: Customer Engagement
- Category: Account Management
- Category: Customer Relationship Management (CRM) Software
