GenAI for Customer Support
Completed by Nichole Jean Cook
January 28, 2026
3 hours (approximately)
Nichole Jean Cook's account is verified. Coursera certifies their successful completion of GenAI for Customer Support
What you will learn
Apply Generative AI including effective Prompt engineering in customer service tasks.
Create a custom GPT model using customer service data to generate personalized responses to support tickets.
Integrate a Google Gem with Gmail to automate and enhance email-based customer support.
Implement an Anthropic project for AI-powered visual analysis to detect product defects and generate recommendations.
Skills you will gain
- Category: Customer experience improvement
- Category: Operational Efficiency
- Category: Prompt Engineering
- Category: Generative AI
- Category: Product Support
- Category: Customer Service
- Category: AI Personalization
- Category: Automation
- Category: Email Automation
- Category: Customer Support
- Category: Personalized Service
- Category: LLM Application
