Managing Conflict
Completed by Jessica L Desnoyers
October 14, 2025
2 hours (approximately)
Jessica L Desnoyers's account is verified. Coursera certifies their successful completion of Managing Conflict
What you will learn
Develop essential skills for handling conflict calmly and effectively
Apply proven techniques to resolve workplace disputes while maintaining relationships
Understand and evaluate the five methods of conflict resolution using the Thomas-Kilmann model
Skills you will gain
- Category: Accountability
- Category: Culture Transformation
- Category: Professionalism
- Category: Active Listening
- Category: Interpersonal Communications
- Category: Conflict Management
- Category: Emotional Intelligence
- Category: Collaboration
- Category: Teamwork
- Category: Relationship Management
