Cisco Certified Support Technician IT Support 100-140 Unit 2
Completed by Milene Silva da Cruz
December 17, 2025
2 hours (approximately)
Milene Silva da Cruz's account is verified. Coursera certifies their successful completion of Cisco Certified Support Technician IT Support 100-140 Unit 2
What you will learn
Develop and implement effective troubleshooting workflows for IT support scenarios.
Master documentation techniques to ensure clear communication and problem resolution.
Identify and mitigate personal safety risks, including fire, electrical shock, and ESD.
Learn responsible e-waste recycling and device disposal practices.
Skills you will gain
- Category: Problem Management
- Category: Technical Support and Services
- Category: Technical Documentation
- Category: Electrical Safety
- Category: Hardware Troubleshooting
- Category: Technical Support
- Category: Help Desk Support
- Category: Safety and Security
- Category: Desktop Support
