ServiceNow Basics: IT Automation & AI-Powered Workflows
Completed by Jerico Taruma Bucoy
May 25, 2026
3 hours (approximately)
Jerico Taruma Bucoy's account is verified. Coursera certifies their successful completion of ServiceNow Basics: IT Automation & AI-Powered Workflows
What you will learn
Navigate the ServiceNow interface proficiently and utilize platform features to support ITSM processes.Â
Design workflow automation using core ServiceNow ITSM modules like Incident, Request, and Change.Â
Explain how predictive intelligence and virtual agents improve service quality and reduce issue resolution times.Â
Implement AI-driven workflows in ServiceNow to automate routine IT operations and enhance service efficiency.Â
Skills you will gain
- Category: Business Process Automation
- Category: Change Management
- Category: Event Monitoring
- Category: Operational Efficiency
- Category: Performance Analysis
- Category: Process Design
- Category: Automation
- Category: Technical Support and Services
- Category: IT Service Management
- Category: Service Management
- Category: Self Service Technologies
- Category: Digital Transformation
