Generative AI in Customer Service Operations Training
Completed by Shalon Das
February 4, 2026
4 hours (approximately)
Shalon Das's account is verified. Coursera certifies their successful completion of Generative AI in Customer Service Operations Training
What you will learn
Build and deploy AI-powered chatbots to enhance customer interactions.
Personalize support experiences using AI-driven feedback and analysis tools.
Automate customer service operations with intelligent workflows and knowledge systems.
Apply ethical AI practices focused on privacy, bias reduction, and transparency.
Skills you will gain
- Category: Customer Service
- Category: Law, Regulation, and Compliance
- Category: Customer experience improvement
- Category: AI Integrations
- Category: Customer Support
- Category: AI literacy
- Category: Responsible AI
- Category: Automation
- Category: Artificial Intelligence
- Category: Self Service Technologies
- Category: AI Personalization
- Category: Customer Analysis
