Handling Difficult Conversations
Completed by Natália Lisbôa
October 2, 2025
2 hours (approximately)
Natália Lisbôa's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Assertiveness
- Category: Communication
- Category: Team Performance Management
- Category: Tactfulness
- Category: Emotional Intelligence
- Category: Verbal Communication Skills
- Category: Communication Strategies
- Category: De-escalation Techniques
- Category: Leadership and Management
- Category: Conflict Management
- Category: Leadership
- Category: Leadership Development
