GenAI for Customer Journey Mapping
Completed by Florentina MOROSAN
December 10, 2025
3 hours (approximately)
Florentina MOROSAN's account is verified. Coursera certifies their successful completion of GenAI for Customer Journey Mapping
What you will learn
Analyze the role of GenAI in transforming traditional customer journey mapping approaches.
Design a GenAI-enhanced customer journey map incorporating key AI concepts.
Evaluate the practical benefits and challenges of implementing GenAI in customer journey mapping processes.
Skills you will gain
- Category: Real Time Data
- Category: Data-Driven Marketing
- Category: AI Integrations
- Category: ChatGPT
- Category: Customer Analysis
- Category: Journey Mapping
- Category: Customer Insights
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Generative AI
- Category: Customer experience strategy (CX)
- Category: Analysis
