Social Listening
Completed by Ana Villalobos
September 11, 2025
1 hours (approximately)
Ana Villalobos's account is verified. Coursera certifies their successful completion of Social Listening
What you will learn
Describe the role of social listening in customer engagement
List various social listening tools and their uses
Develop effective social listening strategies
Apply social listening strategies to real-world scenarios
Skills you will gain
- Category: Trend Analysis
- Category: Business
- Category: Social Media Analytics
- Category: Social Media Management
- Category: Business Strategy
- Category: Continuous Monitoring
- Category: Strategic Decision-Making
- Category: Digital Marketing Tools
- Category: Customer Insights
- Category: Data-Driven Decision-Making
- Category: Social Media
- Category: Strategic Thinking
