Dealing With Angry Customers In Customer Service
Completed by Eddy Martinez
May 16, 2026
hours (approximately)
Eddy Martinez's account is verified. Coursera certifies their successful completion of Dealing With Angry Customers In Customer Service
Skills you will gain
- Category: Customer Service
- Category: Customer Retention
- Category: Emotional Intelligence
- Category: Verbal Communication Skills
- Category: Customer Relationship Building
- Category: Conflict Management
- Category: Service Recovery
- Category: De-escalation Techniques
- Category: Communication Strategies
- Category: Empathy & Emotional Intelligence
- Category: Customer Complaint Resolution
- Category: Customer experience improvement
