Dealing With Angry Customers In Customer Service
Completed by Eddy Martinez
May 16, 2026
hours (approximately)
Eddy Martinez's account is verified. Coursera certifies their successful completion of Dealing With Angry Customers In Customer Service
Skills you will gain
- Category: Customer Retention
- Category: Empathy & Emotional Intelligence
- Category: Customer Relationship Building
- Category: Communication
- Category: Communication Strategies
- Category: Conflict Management
- Category: Empathy
- Category: Service Recovery
- Category: De-escalation Techniques
- Category: Verbal Communication Skills
- Category: Customer Complaint Resolution
- Category: Customer experience improvement
