Cisco CCST 100-140: Roles and Responsibilities
Completed by Janashia Mariah Clark
April 4, 2026
2 hours (approximately)
Janashia Mariah Clark's account is verified. Coursera certifies their successful completion of Cisco CCST 100-140: Roles and Responsibilities
What you will learn
Understand the core responsibilities and daily tasks of IT support and help desk professionals.
Master effective ticket queue management, time management, and customer communication.
Learn best practices for creating detailed, useful documentation to support ongoing IT operations.
Gain insights into leveraging your existing tech experience and preparing for CCST IT Support certification.
Skills you will gain
- Category: Technical Documentation
- Category: Help Desk Support
- Category: Desktop Support
- Category: Technical Support and Services
- Category: Hardware Troubleshooting
- Category: Software Documentation
- Category: Technical Support
- Category: Issue Tracking
- Category: End User Training and Support
