ITIL V4 Introduction to Service Management Concept
Completed by Mohamad Zahid Bin Md Zaini
December 23, 2025
8 hours (approximately)
Mohamad Zahid Bin Md Zaini's account is verified. Coursera certifies their successful completion of ITIL V4 Introduction to Service Management Concept
What you will learn
Gain a solid understanding of the fundamental principles, concepts, and terminology of ITIL V4 framework
Learn how to apply ITIL V4 practices to design, deliver, and improve IT services effectively
Acquire strategies and techniques for driving continual improvement in service management processes
Skills you will gain
- Category: Innovation
- Category: Service Management
- Category: Business Management
- Category: IT Service Management
- Category: Technical Management
- Category: Information Technology Infrastructure Library
- Category: Practice Management
- Category: Continuous Improvement Process
- Category: Stakeholder Management
- Category: Value Propositions
- Category: Service Improvement
- Category: Digital Transformation
