Generative AI: Transform Your Customer Support Career
Completed by Justin Paolo Del Rosario
March 1, 2026
9 hours (approximately)
Justin Paolo Del Rosario's account is verified. Coursera certifies their successful completion of Generative AI: Transform Your Customer Support Career
What you will learn
Job-ready generative AI skills businesses need for enhancing customer interactions and streamlining customer support operations
How to use GenAI for automating responses, creating FAQs, user guides, and enabling multilingual support
How to leverage GenAI for SOP documentation, sentiment analysis, and proactive customer support
A good understanding of the ethical considerations, challenges, and best practices for integrating AI into customer support
Skills you will gain
- Category: Prompt Engineering
- Category: Customer Analysis
- Category: Customer experience improvement
- Category: User Feedback
- Category: AI literacy
- Category: Customer Support
- Category: Generative AI Agents
- Category: Customer Insights
- Category: Standard Operating Procedure
- Category: Business Process Automation
- Category: LLM Application
- Category: AI Workflows
