ServiceNow System Administrator from Zero to Hero
Completed by Camila de Souza Molina Dallabella
November 26, 2025
5 hours (approximately)
Camila de Souza Molina Dallabella's account is verified. Coursera certifies their successful completion of ServiceNow System Administrator from Zero to Hero
What you will learn
Identify key components of the ServiceNow platform and its user interface.
Explain the purpose of user roles, groups, and access control within ServiceNow.
Configure and manage ServiceNow instances, users, and groups in real-world scenarios.
Assess the effectiveness of implemented SLAs, ACLs, and reports in managing IT services.
Skills you will gain
- Category: Content Management
- Category: Business Process Automation
- Category: Service Management
- Category: Service Level
- Category: Data Security
- Category: Email Automation
- Category: System Configuration
- Category: Security Controls
- Category: Scripting
- Category: User Provisioning
- Category: ServiceNow
- Category: Identity and Access Management
