GenAI for Customer Communication
Completed by Pranay Jaitly
May 17, 2026
3 hours (approximately)
Pranay Jaitly's account is verified. Coursera certifies their successful completion of GenAI for Customer Communication
What you will learn
Analyse key concepts and benefits of AI in customer communication.
Identify cutting edge techniques for AI-driven personalization.
Apply AI tools to enhance customer feedback analysis and journey mapping.
Skills you will gain
- Category: Personalized Service
- Category: Business Analytics
- Category: Customer Retention
- Category: Automation
- Category: Customer Service
- Category: AI Personalization
- Category: Personalized Campaigns
- Category: Customer Insights
- Category: Predictive Analytics
- Category: User Feedback
- Category: Artificial Intelligence
- Category: Generative AI
