Master TQM and Six Sigma: Build Quality, Reduce Errors
Completed by Sebastian Berger
November 18, 2025
13 hours (approximately)
Sebastian Berger's account is verified. Coursera certifies their successful completion of Master TQM and Six Sigma: Build Quality, Reduce Errors
What you will learn
Analyze quality culture and apply customer-centric CRM strategies for excellence.
Implement QA systems, PPC techniques, and the PDCA cycle to optimize operations.
Apply Six Sigma tools and the DMAIC framework for sustainable process improvement.
Skills you will gain
- Category: Customer Engagement
- Category: Operational Excellence
- Category: Continuous Improvement Process
- Category: Quality Management
- Category: Quality Assurance and Control
- Category: Risk Analysis
- Category: Customer experience strategy (CX)
- Category: Six Sigma Methodology
- Category: Customer experience improvement
- Category: Product Quality (QA/QC)
- Category: Process Optimization
- Category: Quality Assurance
