ITIL V4 Details of Four Dimensions of Service Management
Completed by Michael Dartey
January 13, 2026
8 hours (approximately)
Michael Dartey's account is verified. Coursera certifies their successful completion of ITIL V4 Details of Four Dimensions of Service Management
What you will learn
Understand Four Dimensions of Service Management, ITIL principles, and organizational structures for effective service delivery.
Enhance skills in analyzing organizational factors, managing service operations, and optimizing value streams.
Gain insights into partner dynamics, information management challenges, and external factors impacting service management.
Skills you will gain
- Category: Supplier Management
- Category: Vendor Relationship Management
- Category: IT Management
- Category: Continuous Improvement Process
- Category: Information Technology Infrastructure Library
- Category: Business Relationship Management
- Category: Service Design
- Category: Process Optimization
- Category: Organizational Structure
- Category: Data Management
- Category: People Development
- Category: Strategic Partnership
