ITIL 4: Management Practices
Completed by Achalkumar C. Khatri
February 4, 2026
6 hours (approximately)
Achalkumar C. Khatri's account is verified. Coursera certifies their successful completion of ITIL 4: Management Practices
What you will learn
In this course, you will analyze the key ITIL management practices and define the general, service, and technical management practices of ITIL.
Skills you will gain
- Category: IT Management
- Category: Asset Management
- Category: Service Management
- Category: IT Service Management
- Category: Information Technology
- Category: Incident Management
- Category: Technical Management
- Category: Operations Management
- Category: Service Level
- Category: Incident Response
- Category: Information Technology Operations
- Category: Operations
