ITIL 4: Management Practices
Completed by Achalkumar C. Khatri
February 4, 2026
6 hours (approximately)
Achalkumar C. Khatri's account is verified. Coursera certifies their successful completion of ITIL 4: Management Practices
What you will learn
In this course, you will analyze the key ITIL management practices and define the general, service, and technical management practices of ITIL.
Skills you will gain
- Category: Information Technology
- Category: Operations
- Category: Information Technology Operations
- Category: IT Management
- Category: Change Control
- Category: Problem Management
- Category: Change Requests
- Category: Help Desk Support
- Category: Technical Management
- Category: Incident Management
- Category: IT Service Management
- Category: Incident Response
