Introduction to Crisis Management and Crisis Communication
Completed by Thais de Sousa
August 24, 2025
7 hours (approximately)
Thais de Sousa's account is verified. Coursera certifies their successful completion of Introduction to Crisis Management and Crisis Communication
What you will learn
Identify the major trendlines in organizational crises and who is involved in managing them.
Identify what to do, and what not to do, in the very first moments of a crisis.
Identify how a crisis plan is put together and how it can be used both before and during a crisis.
Skills you will gain
- Category: Crisis Management
- Category: Stakeholder Communications
- Category: Communication Strategies
- Category: Internal Communications
- Category: Emergency Response
- Category: Communication Planning
- Category: Case Studies
- Category: Strategic Communication
- Category: Contingency Planning
- Category: Corporate Communications
