Mastering Active Listening in the Global Workplace
Completed by SHAMNAD MOHAMMED BASHEER
March 3, 2026
4 hours (approximately)
SHAMNAD MOHAMMED BASHEER's account is verified. Coursera certifies their successful completion of Mastering Active Listening in the Global Workplace
What you will learn
Apply active listening techniques to enhance business communication and collaboration.
Demonstrate empathy and emotional intelligence in professional communication.
Use reflective listening to resolve workplace conflicts effectively.
Interpret and leverage non-verbal communication cues to build trust and strengthen relationships.
Skills you will gain
- Category: Digital Communications
- Category: Cultural Sensitivity
- Category: Cultural Diversity
- Category: Empathy & Emotional Intelligence
- Category: Non-Verbal Communication
- Category: AI literacy
- Category: Business Communication
- Category: Empathy
- Category: Active Listening
- Category: Conflict Management
- Category: Interpersonal Communications
- Category: Team Collaboration
