Salesforce Agentforce: Introduction to Agentforce Platform
Completed by John Villani
July 2, 2026
7 hours (approximately)
John Villani's account is verified. Coursera certifies their successful completion of Salesforce Agentforce: Introduction to Agentforce Platform
What you will learn
Understand how Salesforce Einstein AI and Agentforce deliver intelligent, context-aware AI beyond traditional automation.
Design effective, role-aware prompts using Prompt Builder to guide AI behavior within real Salesforce workflows.
Apply trust, security, and governance using the Einstein Trust Layer to ensure safe and compliant AI usage.
Build and validate Agentforce agents using Topics, Instructions, and Actions (TIA) for real-world Salesforce use cases.
Skills you will gain
- Category: Salesforce
- Category: Artificial Intelligence
- Category: AI Integrations
- Category: Customer Relationship Management (CRM) Software
- Category: Generative AI Agents
- Category: Prompt Patterns
- Category: Agentic systems
- Category: Prompt Engineering Tools
- Category: Agentic Workflows
