Managing Conflict
Completed by Chitranshu Kumar
February 20, 2026
2 hours (approximately)
Chitranshu Kumar's account is verified. Coursera certifies their successful completion of Managing Conflict
What you will learn
Develop essential skills for handling conflict calmly and effectively
Apply proven techniques to resolve workplace disputes while maintaining relationships
Understand and evaluate the five methods of conflict resolution using the Thomas-Kilmann model
Skills you will gain
- Category: Teamwork
- Category: Collaboration
- Category: Culture Transformation
- Category: Emotional Intelligence
- Category: Professionalism
- Category: Active Listening
- Category: Accountability
- Category: Interpersonal Communications
- Category: Conflict Management
- Category: Relationship Management
