ITIL V4 Details of Four Dimensions of Service Management
Completed by João Miguel Cunha de Sousa Farinha
October 27, 2025
8 hours (approximately)
João Miguel Cunha de Sousa Farinha's account is verified. Coursera certifies their successful completion of ITIL V4 Details of Four Dimensions of Service Management
What you will learn
Understand Four Dimensions of Service Management, ITIL principles, and organizational structures for effective service delivery.
Enhance skills in analyzing organizational factors, managing service operations, and optimizing value streams.
Gain insights into partner dynamics, information management challenges, and external factors impacting service management.
Skills you will gain
- Category: Process Optimization
- Category: Vendor Relationship Management
- Category: IT Management
- Category: Information Technology Infrastructure Library
- Category: Organizational Structure
- Category: IT Service Management
- Category: Service Management
- Category: Practice Management
- Category: Supplier Relationship Management
- Category: Process Management
- Category: People Development
- Category: Supplier Management
