Cisco Certified Support Technician IT Support 100-140 Unit 2
Completed by Artem Chuprin
March 15, 2026
2 hours (approximately)
Artem Chuprin's account is verified. Coursera certifies their successful completion of Cisco Certified Support Technician IT Support 100-140 Unit 2
What you will learn
Develop and implement effective troubleshooting workflows for IT support scenarios.
Master documentation techniques to ensure clear communication and problem resolution.
Identify and mitigate personal safety risks, including fire, electrical shock, and ESD.
Learn responsible e-waste recycling and device disposal practices.
Skills you will gain
- Category: Problem Management
- Category: Technical Support and Services
- Category: Safety and Security
- Category: Technical Documentation
- Category: Technical Support
- Category: Hardware Troubleshooting
- Category: Electrical Safety
- Category: Help Desk Support
- Category: Desktop Support
