GenAI for Customer Service Representatives
Completed by Jenell Mulitalo Au
December 4, 2025
2 hours (approximately)
Jenell Mulitalo Au's account is verified. Coursera certifies their successful completion of GenAI for Customer Service Representatives
What you will learn
Understand what Generative AI (GenAI) is and its potential in customer service.
Examine real-world applications of GenAI for streamlining service workflows and driving innovation.
Compare the risks, challenges, and ethical implications of using GenAI in customer service.
Skills you will gain
- Category: Customer Service
- Category: Personalized Service
- Category: AI Integrations
- Category: Customer experience improvement
- Category: LLM Application
- Category: Data Ethics
- Category: Customer Analysis
- Category: Generative AI
- Category: User Feedback
- Category: Responsible AI
- Category: AI Personalization
