ITIL V4 Details of Four Dimensions of Service Management
Completed by VASILY KRASKOVSKIY
December 30, 2025
8 hours (approximately)
VASILY KRASKOVSKIY's account is verified. Coursera certifies their successful completion of ITIL V4 Details of Four Dimensions of Service Management
What you will learn
Understand Four Dimensions of Service Management, ITIL principles, and organizational structures for effective service delivery.
Enhance skills in analyzing organizational factors, managing service operations, and optimizing value streams.
Gain insights into partner dynamics, information management challenges, and external factors impacting service management.
Skills you will gain
- Category: People Development
- Category: Supplier Management
- Category: Vendor Relationship Management
- Category: IT Management
- Category: IT Service Management
- Category: Service Management
- Category: Continuous Improvement Process
- Category: Service Design
- Category: Business Relationship Management
- Category: Strategic Partnership
- Category: Supplier Relationship Management
- Category: Information Management

