Mastering Total Quality Management: Analyze, Apply & Improve
Completed by Michele Duff
December 9, 2025
6 hours (approximately)
Michele Duff's account is verified. Coursera certifies their successful completion of Mastering Total Quality Management: Analyze, Apply & Improve
What you will learn
Analyze the evolution, principles, and philosophies of Total Quality Management.
Apply TQM frameworks to measure quality, customer satisfaction, and improvement.
Evaluate case studies to implement evidence-based, sustainable TQM practices.
Skills you will gain
- Category: Culture Transformation
- Category: Quality Assurance
- Category: Quality Management Systems
- Category: Decision Making
- Category: Organizational Effectiveness
- Category: Customer experience improvement
- Category: Culture
- Category: Team Oriented
- Category: Quality Control
- Category: Cost Management
- Category: Operational Excellence
- Category: Organizational Change
